136 Health Park Lane, Mena, AR 71957
Who we’re seeking
Healthy Connections Community Health Network is seeking a Director of Provider and Patient Experience to work with all clinic locations.
Healthy Connections Community Health Network is a Mena-based nonprofit organization serving the needs of children and adults throughout the areas we serve. Since its founding in 1998 as a home-visiting program, Healthy Connections has been able to provide much-needed health, dental, behavioral health, and social services to families of every lifestyle.
How you’ll contribute
The Director of Providers and Patient Experience is responsible for providing organizational leadership in providing optimal patient experiences, engagement, care and outcomes. This position requires significant interpersonal staff and public contact, appropriate and professional conduct, professional attire, independent judgment, personal initiative and successful resolution of problems.
- The DPPE will serve as a member of the senior management team in providing a united, visibl, and strong leadership presence agross the organization.
- The DPPE will direct the operations of value-based patient care management that ties payments to quality performance and patient outcomes.
- The DPPE will serve as a liaison for medical providers, coordinating achievement of goals and mission of Healthy Connections.
- The DPPE will direct the operations of Centralized Scheduling and referrals management.
- Competitive Salary
- Medical and dental insurance
- 401K retirement savings account
- Vacation and sick leave
- And more
Qualifications for this job
- Bachelor’s degree in nursing or relevant clinical area, healthcare/business administration or related field is required. Master’s degree is strongly desired.
- Minimum of five years’ clinical or administrative experience in a healthcare leadership position with a focus on patient experience and/or customer service.
- Professional Licensure or Certification is preferred.
- Strong problem solving skills and ability to quickly resolve issues and concerns.
- Business acumen and common sense
- Ability to develop and lead interactive and engaging training and education programs relevant to service excellence.
- Excellent communication skills (verbal and written) with a proven track record of effectively, interfacing, training, presenting information to multiple levels of the organization
- Proficiency in writing and editing reports and other materials in the training and development.
- Skills in process improvement methodologies, (e.g. six sigma, PDSA/PDCA) process management or change management (Preferred.)
- Computer proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook.
- Understanding of industry best practices.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442
If you are interested in joining our fast-growing Community Health Network, please fill out the application form.