Employment Type
Full Time
PDF Export
Position title
Patient Care Coordinator
Job Location
3604 Central Avenue, Hot Springs, Arkansas, 71913

The Patient Care Coordinator works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make reappointments when necessary. Duties include but are not limited to telephone answering, making appointments, preparing electronic charts, sliding fee, and third-party payment information, faxing, scanning, and collecting fees.

Specific Duties and Responsibilities:

  • Patient Relations:
  • Primary to check patients in upon arrival for an appointment and initial contact for all walk-in traffic.
  • Ensures that proper documentation is included for that day’s visit as required by HCI’s policies.
  • Copy insurance cards and maintain current insurance documentation in paper and electronic record.
  • Primary to check-out each patient for which charges have been generated. This includes scheduled patients and walk-in patients that are seeking prescription or other services.
  • Maintains accurate check-out time and ensure follow-up appointments are scheduled according to the preference indicated by the patient/provider.
  • Staff Relations/Team Building:
  • Participates in meetings and in-services given by the Center.
  • Helps to implement goals, objectives, policies, procedures, and systems such as Patient-Centered Medical Home (PCMH), Meaningful Use (MU), and other programs or objectives for HCI.
  • Supports and helps to achieve HCI’s clinical and business work plan in accordance with standards required to meet Patient-Centered Medical Home recognition and other programs or objectives for HCI.
  • Develop collaborative relationships with other departments, services, and community health care agencies to facilitate and support quality care.
  • Administrative Duties:
  • Ensure that schedule flow is optimized by checking in patients, and entering demographic patient profiles into the practice management software in a timely manner with an emphasis on keeping the providers on schedule.
  • Responsible for ensuring that the front desk has adequate assistance during peak appointment times or anytime that the patient load requires a third staff member to effectively handle the volume of patients, with emphasis on keeping the providers on schedule and optimizing patient satisfaction.
  • Responsible for data entry, money handling, customer/patient relations, and appointment scheduling.
  • Print chart covers and verify demographic information for each patient.
  • Verify insurance coverage for medical and dental patients prior to accepting assignment.
  • Run Medicaid eligibility to ensure coverage for date of service.
  • Relays “checked-in” status in software so providers will be aware patient is ready to be seen.
  • Prescription refill assistance, medical records management, and appointment scheduling as necessary to maintain customer satisfaction and/or in the absence of other staff.
  • Ensure an effective front office operation by coordination of efforts with all staff as necessary to maintain optimum office efficiency.
  • Responsible for cash handling and daily reconciliation of cash, checks, charge tickets, and payment arrangements to the daily deposit report.
  • Maintain inventory of front office supplies and printed documents.
  • Maintain a clean, clutter-free work environment in the office and reception area.
  • Demonstrates knowledge of, and supports, HCI’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  • Maintains confidentiality of all information.
  • Other duties as assigned.

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Position: Patient Care Coordinator

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