The Patient Care Coordinator works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make reappointments when necessary. Duties include but are not limited to telephone answering, making appointments, preparing electronic charts, sliding fee, and third-party payment information, faxing, scanning, and collecting fees.

Specific Duties and Responsibilities:

• Patient Relations:
• Primary to check patients in upon arrival for an appointment and initial contact for all walk-in traffic.
• Ensures that proper documentation is included for that day’s visit as required by HCI’s policies.
• Copy insurance cards and maintain current insurance documentation in paper and electronic record.
• Primary to check-out each patient for which charges have been generated. This includes scheduled patients and walk-in patients that are seeking prescription or other services.
• Maintains accurate check-out time and ensure follow-up appointments are scheduled according to the preference indicated by the patient/provider.
• Staff Relations/Team Building:
• Participates in meetings and in-services given by the Center.
• Helps to implement goals, objectives, policies, procedures, and systems such as Patient-Centered Medical Home (PCMH), Meaningful Use (MU), and other programs or objectives for HCI.
• Supports and helps to achieve HCI’s clinical and business work plan in accordance with standards required to meet Patient-Centered Medical Home recognition and other programs or objectives for HCI.
• Develop collaborative relationships with other departments, services, and community health care agencies to facilitate and support quality care.
• Administrative Duties:
• Ensure that schedule flow is optimized by checking in patients, and entering demographic patient profiles into the practice management software in a timely manner with an emphasis on keeping the providers on schedule.
• Responsible for ensuring that the front desk has adequate assistance during peak appointment times or anytime that the patient load requires a third staff member to effectively handle the volume of patients, with emphasis on keeping the providers on schedule and optimizing patient satisfaction.
• Responsible for data entry, money handling, customer/patient relations, and appointment scheduling.
• Print chart covers and verify demographic information for each patient.
• Verify insurance coverage for medical and dental patients prior to accepting assignment.
• Run Medicaid eligibility to ensure coverage for date of service.
• Relays “checked-in” status in software so providers will be aware patient is ready to be seen.
• Prescription refill assistance, medical records management, and appointment scheduling as necessary to maintain customer satisfaction and/or in the absence of other staff.
• Ensure an effective front office operation by coordination of efforts with all staff as necessary to maintain optimum office efficiency.
• Responsible for cash handling and daily reconciliation of cash, checks, charge tickets, and payment arrangements to the daily deposit report.
• Maintain inventory of front office supplies and printed documents.
• Maintain a clean, clutter-free work environment in the office and reception area.
• Demonstrates knowledge of, and supports, HCI’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Maintains confidentiality of all information.
• Other duties as assigned.