Practice Manager – Little Rock, Bryant, Russellville

Patient Relations:

• Is familiar with and manages systems for conducting patient intake, pre-screening, triaging, treatment prioritizing, scheduling, releasing of patient records as requested, referral coordination and patient payments.
• Provides and promotes outstanding customer service to the patient community with the goal to achieve no patient complaints.
• Responds efficiently to patient needs and inquiries.
• Observes patient confidentiality at all times.
• Portrays a professional positive attitude to patients and parents.

Staff Relations/Team Building:

• Participates in and holds meetings and in-services.
• Actively understands and helps to implement practice goals, objectives, policies, procedures, and systems such as Patient Centered Medical Home (PCMH), Meaningful Use (MU) and other programs or objectives for HCI.
• Develops collaborative relationships with other departments, managers/leads, services and community health care agencies to facilitate and support quality care.
• Supervises staff as necessary.
• Arranges for the recruitment, hiring and training of permanent and temporary staff.
• Management of excellent patient service is given to our patients in person and on the phone.
• Ensures telephone answering is done in a timely and positive manor, employees are using professional etiquette at all time, and any appropriate follow up is done in a timely manner.
• Ensures chart covers are printed out and worked correctly for next day appointments.
• Ensures the providers schedule remains full and if patients drop off, those open slots are actively being filled same day.
• Ensures patients receive follow up appointments at time of check out.
• Ensures preparation of error free electronic charts are being made.
• Ensures accurate sliding fee and third-party payment information is taken at each appointment.
• Ensures all faxing, scanning, and collecting fees are done at each appointment.
• Ensures insurance verification is done on all patients day of appointment before they are seen.
• Oversees locations patient AR balance, and actively and continually oversees the working of this report to decrease the amount.
• Identifies direct reports strengths and weaknesses as pertaining to their job description and uses this information to help with succession planning, continual feedback, and continual training.
• Oversees direct reports time cards, work schedules, and evaluations.

Administrative Duties:

• Develops, monitors, and assesses business metrics in order to refine processes and improve efficiencies and profitability. Establishes internal goals and identifies external benchmarks and monitors ongoing.
• Coordinates and provides oversight for inventory of equipment and supplies, equipment cleaning, sanitation, maintenance, repairs and inspections.
• Ensures compliance for all staff with OSHA other applicable local, state and federal regulations. Maintains facilities and equipment cleanliness and safety then reports and/or corrects hazards when necessary.
• Develops and implements procedures outlining in detail and training in the responsibilities, operational features and objectives of the department. Oversees financial administrative functions in an accurate and timely matter: patient co-pay collection, daily balancing; daily deposit; reconcile invoices; staff timesheets; manage PRN, full-time and part-time staff.
• Competently understands the job description of direct reports.
• Coordinates training, and cross-training of direct reports to ensure optimal operation of the practice.
• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables and miscellaneous operations expenses to provide the most optimal result for the department profit and loss.
• Works with the Financial Counselor to ensure an efficient front office check in and check out process. Cross-training and coordination of efforts between the Front Office Staff, Financial Counselor and Back Office Staff; necessary to maintain optimum office efficiency.
• Manages and assists designated staff with appropriate payment and insurance processes.
• Administers the operations of the practice software program and associated subprograms.
• Maintains a clean, clutter free work environment in the office and reception area.
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures and government regulations.
• Manages direct patient traffic flow.
• Responsible for coordination with the billing department to ensure that latest billing codes are being utilized for charge entry and billing
• Coordinates with front office staff to ensure patient has met with the Financial Counselor and is approved for appropriate payment terms or financial status.
• Runs and analyzes management reports and takes appropriates action.
• Ensure the efficient day-to-day running of the practice.
• Other duties as assigned.