1201 Mena Street, Mena, Arkansas 71953
Who we’re seeking
Healthy Connections is seeking a customer service professional to work in our Centralized Scheduling department in Mena.
Healthy Connections Community Health Network is a Mena-based nonprofit organization serving the needs of children and adults throughout the areas we serve. Since its founding in 1998 as a home-visiting program, Healthy Connections has been able to provide much-needed health, dental, behavioral health, and social services to families of every lifestyle.
How you’ll contribute
The Centralized Scheduler serves as one of the first points of contact for patients of Healthy Connectionsto ensure the consistent delivery of patient-centered care. In doing so, this position is responsible for creating a positive first impression of the practice by greeting patients and other callers in a friendly and professional manner.
The scheduler must be familiar with the contents of the organization’s website and serve as a knowledgeable resource to callers. The scheduler quickly and accurately assesses the nature of the call and directs callers to the appropriate department/person or schedules patient appointments according to practice protocols.
The scheduler obtains necessary information for new and established patients and enters appropriate information in the electronic scheduling system. The scheduler works as part of the medical office team performing duties necessary to schedule patients for visits, arrange for payment, and to make reappointments when necessary.
Duties include but are not limited to telephone answering, making appointments, preparing electronic charts, maintaining knowledge of sliding fee and third-party payment information, company website, and procedures for collecting payments via telephone.
- Competitive Salary
- Medical and dental insurance
- 401K retirement savings account
- Vacation and sick leave
- Four-day workweek
- And more
Qualifications for this job
- High school education
- Two years experience in a medical office
- Bi-lingual (Spanish) skills are preferred but not required.
- Must have a working knowledge of Microsoft office products, and familiarity with network systems.
- Ability to understand and present verbal instructions and to exchange verbal information is essential.
- Excellent organizational, written and customer service skills necessary.
- Ability to travel to all locations and to meetings outside of the service area.
- Ability to understand verbal communication and instruction, exchange verbal information and to present information verbally.
- Ability to establish and maintain effective, courteous working relationships with patients, staff team members, business entities and others.
- Ability to organize, prioritize and problem-solve independently.
- This employee would be a co-equal to the other support staff and will require time management skills and the ability to prioritize duties to successfully complete the assigned tasks.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442
If you are interested in joining our fast-growing Community Health Network, please fill out the application form.