Referral Coordinator

Organization: Healthy Connections
Job Type: Full Time
Job Category: Clinical
Job Location: AR-Mena

Position Title
Referral Coordinator

Mena clinic

Healthy Connections is seeking a dedicated Referral Coordinator for our flagship clinic in Mena. As a Referral Coordinator, you will be responsible for efficiently coordinating and processing all patient referrals for specialty services and diagnostic testing.

Specific Duties and Responsibilities:

  • Patient Relations
    • Process patient referrals for specialty services and diagnostic testing with meticulous attention to detail.
    • Follow established protocols for proper authorization and seamless processing of all referrals and diagnostic testing.
    • Collaborate with the healthcare team to educate patients and their families, offering assistance with external resources when necessary.
    • Maintain timely communication with patients to ensure all scheduling requirements are met.
    • Accurately enter all referrals and authorizations into the computer system while upholding patient confidentiality.
  • Staff Relations/Team Support
    • Perform essential duties as required by the Medical Director or Manager of Provider and Patient Experience to achieve the primary goal of delivering exceptional healthcare services.
    • Assist in managing patient calls and triage following established protocols, efficiently scheduling referrals for appointments and procedures.
  • Clinical Duties
    • Maintain the necessary licensure for performing assigned duties, including the completion of any required Continuing Education Units (CEUs).
    • Provide assistance to clinic nurses as needed.
    • Coordinate the completion of insurance-recommended guidelines and criteria to establish medical necessity for prior authorization when providers order diagnostic testing and/or specialty referrals.

Reporting Relationship
The referral Coordinator reports to and is supervised by the Manager of Provider and Patient Experience.


  • Certification of practice as a Licensed Practical Nurse, Medical Assistant, or equivalent, or a minimum of four years of supervised nursing experience.
  • Must be qualified in Basic Life Support techniques.
  • Proficiency in Microsoft Office products and familiarity with network systems.
  • Strong ability to comprehend and communicate verbal instructions and information effectively.
  • Exceptional organizational, written, and customer service skills.
  • Demonstrated ability to establish and maintain courteous working relationships with patients, staff team members, business entities, and others.
  • Proficiency in independent organization, prioritization, and problem-solving.

Employee Benefits
At Healthy Connections, we value our employees and offer a comprehensive benefits package, including:

  • Competitive Salary
  • Four-day workweek
  • 401(k) with matching
  • Continuing education credits
  • Dental Insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • And more

Healthy Connections is an Equal Opportunity Employer and Provider.

If you believe in our values of Community, Compassion, and Excellence and are passionate about making a difference in healthcare, we encourage you to apply for the Referral Coordinator position. Join us in our journey to provide exceptional healthcare services and contribute to healthier communities.

This job is no longer accepting applications.