Join Our Team as a Healthcare Applications Specialist
Healthy Connections is seeking a Healthcare Applications Specialist to support and optimize the clinical and administrative systems that keep our Community Health Network running efficiently. This role serves as the critical link between our clinical teams and IT department, ensuring seamless functionality of our Electronic Medical Record (EMR) systems and other healthcare applications.
If you’re a solutions-driven professional who thrives in a fast-paced but supportive environment — and you’re passionate about improving technology that improves lives — this is your opportunity to make an impact.
About Healthy Connections
For more than 25 years, Healthy Connections Community Health Network has provided high-quality medical, dental, and behavioral health services to patients across Arkansas. As a Federally Qualified Health Center (FQHC), our mission is built on the pillars of Community, Compassion, and Excellence — bringing accessible, patient-centered care to every person we serve.
About the Role
The Healthcare Applications Specialist plays a key role in supporting the electronic systems that power our clinics. This includes implementing, configuring, maintaining, and optimizing EMR systems and related software platforms such as eMDs, Dentrix, UpDox, Panterra Streams, Azara Healthcare (formerly i2i), and Phreesia.
You’ll work closely with providers, clinical staff, and leadership to ensure our systems align with workflows, regulatory requirements, and organizational goals. You’ll also collaborate directly with our IT and clinical operations teams to improve usability, performance, and integration across the network.
This position reports to the Director of Practice Management and is essential to ensuring Healthy Connections continues to deliver efficient, coordinated, and compassionate care.
Key Responsibilities
Technical Support & Application Management
- Provide expert-level support and troubleshooting for EMR and related healthcare systems.
- Lead deployments, configurations, and upgrades for new or existing applications.
- Document processes and solutions, ensuring consistent knowledge sharing across teams.
- Assist with workflow assessments and collaborate on improvements to enhance user experience.
- Deliver system training (in-person and virtual) to staff with a focus on clarity and user confidence.
User Access & Data Management
- Manage user accounts, permissions, and role-based access across applications.
- Maintain data accuracy, perform system audits, and ensure HIPAA compliance.
- Support reporting and analytics functions that drive operational and clinical decisions.
Vendor Relations & Optimization
- Serve as the point of contact for EMR and healthcare software vendors.
- Track and coordinate system upgrades, renewals, and maintenance schedules.
- Identify opportunities to improve system efficiency and eliminate redundancies.
Qualifications
Education
- Bachelor’s degree in health informatics, information systems, or related healthcare/IT field preferred.
Required Skills
- Two or more years of experience supporting healthcare EMR systems or similar applications.
- Strong understanding of clinical workflows in medical, dental, or behavioral health settings.
- Proficiency with healthcare software applications and user management.
- Excellent troubleshooting, communication, and organizational skills.
- HIPAA certification or willingness to obtain within 90 days of hire.
- Valid driver’s license and reliable transportation.
Preferred Skills
- Familiarity with systems such as eMDs, Dentrix, UpDox, Panterra Streams, Azara/i2i, or Phreesia.
- Experience in a Federally Qualified Health Center (FQHC) or community health environment.
- Knowledge of interoperability standards (HL7, FHIR).
- Certification in healthcare IT (e.g., CPHIMS, CAHIMS) a plus.
- Experience coordinating vendor relationships and contracts.
Candidates with experience in similar systems will receive full training on the specific applications used across our network.
Working Conditions
- Schedule: Full-time, 40 hours per week during standard business hours.
- Location: May be based at any Healthy Connections clinic location where space is available. Travel to other locations may be required.
- Environment: Office and clinical settings with safety procedures required.
- Physical Requirements: Moderate activity; may include lifting up to 40 lbs or standing for extended periods.
- Reports to: Director of Practice Management.
- Status: FLSA nonexempt, OSHA low risk.
Equal Opportunity and Civil Rights Statement
Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to:
U.S. Department of Agriculture, Director, Office of Adjudication
1400 Independence Ave., S.W.
Washington, D.C. 20250-9410
Fax: (202) 690-7442
Ready to Apply?
If you’re ready to put your technical and problem-solving skills to work supporting healthcare professionals who make a difference every day, we invite you to join our mission.
Apply by filling out the form on this page.