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CALL US: 888.710.8220

 

PREPARING FOR CORONAVIRUS (COVID-19)

We know many people have questions; here are answers to a few of the most common concerns.

 

WHAT SHOULD I DO?

I AM NOT SICK

STAY HOME IF AT ALL POSSIBLE. Practice hand hygiene, avoid hand to face contact, get appropriate rest, eat a healthy diet, exercise regularly, and practice the six-foot rule when in a public place. See the list of precautions to take listed below.

I AM MILDLY ILL

Stay home and contact your Healthy Connections provider by phone by calling (888) 710-8220. We now have telehealth/e-visit appointments where you may see your provider from the comfort of your home.

I HAVE SYMPTOMS

If you feel you have symptoms related to COVID-19 (fever, dry cough), contact your Healthy Connections provider by phone at (888) 710-8220 or request an appointment by visiting www.healthy-connections.org/appointment. We now have telehealth/e-visit appointments available. If you come to a Healthy Connections clinic, you will be redirected to an alternate care location upon arrival.

I HAVE DIFFICULTY BREATHING

Go to the Emergency Department. Call ahead and let them know your symptoms and that you’re on your way. This will help them prepare for your arrival.

WHAT SHOULD I DO?
I AM NOT SICK
STAY HOME IF AT ALL POSSIBLE! Practice hand hygiene, avoid hand to face contact, get appropriate rest, eat a healthy diet, exercise regularly, and practice the six-foot rule when in a public place. See the list of precautions to take listed below.
I AM MILDLY ILL

Stay home and contact your Healthy Connections provider by phone by calling (888) 710-8220. We now have telehealth/e-visit appointments where you may see your provider from the comfort of your home.

I HAVE SYMPTOMS

If you feel you have symptoms related to COVID-19 (fever, dry cough), contact your Healthy Connections provider by phone at (888) 710-8220 or request an appointment by visiting www.healthy-connections.org/appointment. We now have telehealth/e-visit appointments available. If you come to a Healthy Connections clinic, you will be redirected to an alternate care location upon arrival.

I HAVE DIFFICULTY BREATHING
Go to the Emergency Department. Call ahead and let them know your symptoms and that you’re on your way. This will help them prepare for your arrival.

you asked.
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Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.

Stay informed

To get email updates on COVID-19, use this form to sign up for our mailing list. We’ll provide health information and tips from our health experts.

Getting care in Arkansas

Call if you think you have symptoms

It’s important to call us first if you think you have COVID-19 symptoms or believe you’ve been exposed. Calling ahead helps us direct you to the most appropriate care, and take precautions to protect other patients, and employees. Find your patient information, appointments and other information at our Healthy Connections patient portal at www.healthy-connections.org/portal.

Care by phone, online, or in-person

You have many ways to get care without leaving the comfort of your home — Healthy Connections Telehealth visits and even phone appointments. Patients 18 or older (or minor children with a parent’s consent) can have an e-visit with a provider to be screened for the coronavirus and get care and advice. This allows you to still get great care while helping to address the community spread of COVID-19.  Learn more about this service at www.healthy-connections.org/telehealth.

All telehealth visits will require patients to fill out a consent form. Before your visit, you will be asked to fill out the appropriate consent form. It can be found on the telehealth page.

If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe. For appointments:

If you’re a new patient and haven’t selected a doctor yet, start by choosing your provider. Find all of our provider information at www.healthy-connections.org/providers.

Elective surgeries and procedures

The National Centers for Disease Control and Prevention has recommended that all non-urgent procedures be postponed in parts of the country where there’s community transmission of the COVID-19 virus. As a result, Healthy Connections will be postponing elective or non-urgent procedures in all locations. We’ll proactively reach out to inform patients of the change. If you have an upcoming procedure, you can also phone or email your Provider’s office with any questions about your ongoing care needs. Once the outbreak has passed, we can work together to reschedule your procedure.

Prescriptions

If you are picking up prescriptions at the Mena clinic, we ask you to call the pharmacy upon your arrival. Your prescriptions will be brought outside to keep you from having to enter the clinic.Call our pharmacy at: (479) 437-6023.

Tests

COVID-19 testing is being done for patients who exhibit symptoms and who have had other illnesses ruled out. If you arrive at a Healthy Connections clinic and have symptoms, you will be directed either to return to your vehicle or to go to a designated testing area. We will come to you to test and rule out flu and strep before testing for COVID-19. Please call us at (888) 710-8220 before coming in if you have symptoms or believe you are at risk for COVID-19. We will advise you as to what steps to take next. As a Healthy Connections Patient, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Healthy Connections provider. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.

What are some tips during the COVID-19 outbreak?

It’s still cold and flu season and the same practices that stop the spread of these common illnesses are recommended.

  • Avoid close contact with people who are sick.
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, or mouth with unwashed hands.
  • Stay home when you’re sick (except to get medical care). Keep sick children home from school or daycare.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterward.
  • Clean and disinfect frequently touched objects and surfaces.
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress.
  • And see additional guidance from the CDC and White House at https://www.coronavirus.gov/.

Do I need a mask?

The CDC doesn’t currently recommend the use of masks for most people. Only people who are sick with COVID-19 and in some cases those who are caring for them should wear face masks.

Which people are at the highest risk?

For most people, COVID-19 symptoms are mild and go away on their own. But if you are over 60, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. You must take additional precautions, including:

  • Avoid large groups — including concerts, conventions, sporting events, and social gatherings.
  • Avoid visiting health care facilities except to get medical care — for example, nursing homes, clinics, and hospitals.

If you have a cough and fever, please call us at (888) 710-8220 and we’ll make sure you get the care you need.

I need emotional wellness support

The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how to talk to children reassuringly. Evolve Behavioral Health Services and Medication Management offers a wide range of mental health services and therapy. Some providers specialize in both adults and children. And these providers are seeing patients via telehealth. Visit www.evolvebhs.com or call (800) 409-6250.

We are learning more everyday

This is an ever-changing situation. Our Healthy Connections caregivers are actively applying what we’ve learned over the past several weeks and coupling that with our extensive experience in caring for people with infectious diseases to address the COVID-19 outbreak. Based on what we’ve experienced, we know much more now than we did in mid-January when most of us first learned of this new version of the coronavirus.

We’re also working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.

General COVID-19 information

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.

What is the coronavirus?

The new coronavirus is a type of virus that causes coronavirus disease 2019 (COVID-19) — an infection of the airways and lungs. It’s part of the same family of coronaviruses that causes the common cold. Symptoms may appear 2 to 14 days after exposure.

What are the symptoms?

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. Symptoms appear to be more severe in the elderly and people with chronic conditions. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness. Most people who get it will not need to visit their doctor and will recover on their own.

How does it spread?

We now know the virus is spread from person to person — mainly between people who are in close contact with one another (within about 6 feet) — through tiny droplets made when an infected person coughs or sneezes.

Do I need to be concerned about keeping my upcoming appointment with Healthy Connections?

Call us at (888) 710-8220. We will advise you as to what to do with your appointment. This may include the option to have your clinic visit done by telehealth over the computer or smartphone.

 

HAVE A COVID-19 QUESTION FOR US?

SUBMIT A COVID-19 QUESTION

COVID-19; Questions

Have a question for our Healthy Connections medical experts? We'll try to answer some of them each week.
  • Please do not submit personal health information or questions about your individual diagnoses. If you have a question concerning your individual diagnosis, please discuss this with your medical provider. This is intended to answer general questions about COVID-19

COVID-19 UPDATES

Support Yourself During COVID-19

BY STEPHANIE MATTHEWS, LCSW EVOLVE BEHAVIORAL HEALTH AND MEDICATION MANAGEMENT If the Coronavirus (COVID-19) is causing increased stress in your life, you are not alone. With children being out of school, social and travel restrictions, and financial struggles due to...

read more

COVID-19 Update: What’s The Deal With Masks?

BY DR. CHRIS HOPKINSONHEALTHY CONNECTIONS LITTLE ROCK FRANKLIN COMMUNITY HEALTH CENTER You likely have heard of the CDC’s recent guidance for everybody to wear a face mask when they must enter public spaces. If not, check it out here:...

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COVID-19 Testing For All

Healthy Connections clinics in Arkansas ARE OPEN and now testing for COVID-19 for all patients who want to be tested. Patients with symptoms such as fever, dry cough, shortness of breath have previously been tested. We have now dropped all conditions for testing. If...

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Virtual Walk-In Clinic April 1

This event has ended. Please check back at www.healthy-connections.org for our next Walk-in Clinic time. Healthy Connections TeleHealth appointments can still be made at www.healthy-connections.org/telehealth.     Healthy Connections will host its first...

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COVID-19 Update for Healthy Connections Clinics

Healthy Connections clinics remain open during the COVID-19 outbreak. However, we have made some operational changes to many of our locations to help ensure the safety of our patients and staff members. All persons entering a Healthy Connections clinic must be...

read more

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Why Choose Us

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Experienced Providers

For more than 20 years, Healthy Connections’ team of experienced providers has been serving the people of West-Central Arkansas.
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Short Wait Times

We’ve got same-day appointments. Or just walk-in if you need our assistance.
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Yeah, we take it

We accept Medicaid, Medicare, and all private health insurance.

About Healthy Connections

Healthy Connections is here in Arkansas to help improve your physical and mental health and well-being with a commitment to excellence in all that we do.

We see patients related to primary and preventative medical care — from children to senior citizens. We offer same-day appointments and walk-ins are welcome.

Healthy Connections accepts Medicaid, Medicare, and most private health insurance plans. However, no person will be turned away for lack of insurance. Qualified families will be charged according to their total family income on a sliding scale. Enrollment assistance is also available for Medicaid, ARKids 1st and the Affordable Care Act.